The MTA has hired more than two dozen “Group Station Managers” to ensure that subway stations across the city are clean.
That means making sure that the floors are clean and the outdoor stations are free of pigeon droppings.
“We’re working hard to reduce delays, renovate stations and make more of them accessible, and while we do that, we’re also bringing absolute and clear accountability for delivery of cleaner, safer, consistently welcoming station service,” NYC Transit President Andy Byford said.
As part of the Fast Forward plan to modernize MTA New York City Transit, we are introducing the Group Station Manager program to bring more accountability and better customer service at subway stations across New York City. https://t.co/4vnR226Iq2— NYCT Subway (@NYCTSubway) September 25, 2018
Byford said the station managers will coordinate with electricians, painters, plumbers and customer service personnel to quickly address problems in the stations. He said it’s important that riders walk away with a positive experience.
“The subway service we deliver begins the moment you step inside a station,” Byford said.
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