The MTA has removed some seats from trains on the “E” line to ease congestion and improve performance.
This is part of a 100-car pilot program which officials expect will allow an extra 80 to 100 passengers to board each train.
“Providing a safe and reliable ride is what our customers demand and what the MTA is determined to deliver through our Subway Action Plan. We do not have time to waste when it comes to improving the customer experience and service for our riders,” MTA Chairman Joe Lhota said.
The master controllers, which are responsible for braking and accelerating, were also replaced. MTA officials said that’s one of the leading causes of failures on those trains.
“This pilot goes directly to the heart of that goal by attacking a significant cause of failures on these cars and making a fast, targeted improvement,” Lhota said.
If successful, the pilot program could be expanded to include additional subway lines.
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