During the coronavirus quarantine, most of us relied on online shopping in order to get essential things we needed, which means folks doing the shipping played a hugely important role in most people’s daily lives. Well, now a new report reveals which shipping companies folks trusted the most, and you may be surprised with the results.
According to a new Clutch survey:
- UPS is the most trusted shipping carrier with Americans, with 29% of people saying they trust UPS to deliver their packages safely.
- Top reasons they trust UPS include:
- Its history of on-time delivery
- Its comprehensive package tracking
- Coming in second is USPS, with 27% of the vote.
- Surprisingly, regardless of how much ordering people do on Amazon, not that many people trust it for their shipping needs.
- In fact, only 22% chose Amazon as their most trusted shipping service.
- Amazon is still ahead of FedEx though, which was only trusted by 20% of people.
- One company virtually nobody trusts is DHL, with only 2% of people saying they trusted the international shipping carrier.
All these shipping carriers were certainly busy during the quarnatine, with the report noting there was major increase in E-commerce spending during the crisis.
- E-commerce spending rose more than 30% from March to April, during the lockdown.
- The biggest increase in orders (compared to last year) were for things like:
- Books (295%)
- Cleaning (235%)
- Sports & outdoors (122%)
- Toys and games (119%)
- Grocery (113%)
And with all these extra orders, there has also been a major increase in thefts as well.
- The survey finds that porch pirates have stolen packages from over 25 million households in the last 90 days.